26 www. wakefield. ac. uk Funding As part of Wakefi eld College, we can draw from various funding bodies which means that we can open up new opportunities to your business at a fraction of the full cost. As we are also a not- for- profi t organisation, we offer excellent quality training, which compares very favourably with our competitors. We have a dedicated Train to Gain team who source funding for employees. Why not talk to us and see how we can help? Organisational Needs Analysis Know you need training, but not sure in what, or even where you start? Why not have an informal chat with our Organisational Needs Advisors? Organisational Needs Analysis is the process of identifying areas for performance improvement and using this to identify any gaps between the skills your business needs and those your employees have. We can tell you about the options we can offer, and any funding which may be available for you to develop and grow your business. Call 01924 789715 now to speak to an advisor. Courses straight to your inbox! Packed full of news and details of work related training and courses, the S2B e- newsletter is a FREE service designed to keep businesses informed of the wide range of courses and funding available through Services to Business. Register online at www. servtobusiness. co. uk or ring our team on 01924 789715. Services to Business is ideally placed to provide the right business training solution for you. Contact us for further information or to meet with one of the team to discuss your organisation's needs. Services to Business Wakefi eld College Margaret Street Wakefi eld WF1 2DH Tel: 01924 789715 Fax: 01924 789137 eMail: servtobusiness@ wakefi eld. ac. uk www. servtobusiness. co. uk g businesstrainingsolutionforyou ServicestoBusinessisideally " The course was extremely benefi cial. The staff were asked to attend the programme to open their minds to new ways of working with their teams." Look out for this coloured fl ag in the course listings to fi nd Business Training courses Services to Business Wakefi eld College " A smooth training programme that ran in line with our daily operations."

27 Course Information: 01924 789111 General Information: 01924 789789 Level Course Title Duration Day Times Start Date Course Fee per year if longer than 1 year Registration/ Examination Fees Other Costs e. g. materials Wakefield Campus Thornes Park Campus skillsXchange Qualification/ Awarding Body Enrolment Information Course Code Workplace/ Community Counselling Skills - Phone 01924 789225 for an appointment 2 Certificate in Counselling Concepts 10 Wks Mn 10- 1pm Sept £ 139 C £ 38 . ABC ME2CCC Mn 6- 9pm Sept Mn 10- 1pm Jan Mn 6- 9pm Mar For those interested in finding out more about counselling and acquiring basic counselling skills. Can lead to level 3. 3 Developing Counselling Skills 10 Wks Mn 6- 9pm Jan £ 225 £ 10.50 . OCN ME3DCS Mn 6- 9pm Apr For those who have completed Level 2 or equivalent and wish to enhance their basic listening skills. 3 Certificate in Counselling Skills 150 Hrs Mn 5.30- 9pm Sept £ 536 C £ 63.50 . ABC Wd 9.30- 1pm Sept Aimed at those who wish to develop a competent use of counselling skills. It will also allow for progression for those wishing to train as a professional counsellor. Contact Centre Operations/ Professionals/ Call Centre NVQs in the Workplace - Phone 01924 789715 for an appointment For those who work in a Contact Centre or provide switchboard support activities, this qualification enables you to demonstrate your skills and knowledge against nationally recognised standards and gain an industry qualification. 1 Contact Centre Operations V V POA . Edexcel A NQ1CCO 2 Contact Centre Operations V V £ 0 . A NQ2CCO 3 Contact Centre Professionals V V £ 550 T . A NQ3CCO Professional Telephone Techniques 2 Hrs V V V £ 35 . . A WF9TEL Includes Selling techniques if required. Customer Service - Phone 01924 789715 for an appointment 1 Customer Service Certificate 7 Hrs V V V £ 62 £ 17 . . . City & Guilds S MA1CSV Designed to help you develop effective communication skills including an awareness of the use of body language. It will help you with your telephone manner and improve your listening and questioning techniques. Enrol throughout the year. Also offered customised for businesses. 2 Customer Service NVQs in the Workplace 10 Mths V V V £ 0 . . Edexcel A NQ2CSV 3 Customer Service NVQs in the Workplace 18 Mths V V V £ 550 T NQ3CSV For those who work in a Customer Service environment, this qualification enables you to demonstrate your skills and knowledge against nationally recognised standards and gain an industry qualification. 2 Apprenticeships in Customer Service 18 Mths Tu 1- 4 pm 22 Sept £ 450 Edexcel/ EDI A NQ2CSV 1 Conflict Handling Introductory Certificate VRQ 7 Hrs V V V £ 62 £ 17 . . City & Guilds S MH1HCH This taught course provides those working in, or intending to work in, an environment where conflict situations may arise between staff and customers, or between members of staff, with an introduction to conflict handling skills. Enrol throughout the year. Also offered customised for businesses. Dance - Phone 01924 789715 for more information 5 BTEC HND Performing Arts ( Performance) Dance 2 Yrs FT TBC 16 Hrs/ wk Sept £ 1539 . Edexcel U HD4DAN Apply via UCAS: 055W D